Trend Micro Reviews
Trend Micro Customer Reviews (13)
- Most recent
- Oldest
Trend Micro Customer’s Q&A
Trend Micro FAQs
About Trendmicro.com Payment Method?
Trend Micro offers a variety of payment methods to accommodate customers' preferences. Customers can safely enter their credit card information on Trend Micro's secure server, which ensures that all submitted information is encrypted for security. For those who prefer alternative payment options, PayPal is available, particularly for customers in the US and Canada. This option allows for the purchase of new Trend Micro programs or license renewals through the online store. Additionally, BPAY is accepted, which is a bill payment service that enables payments to be made through a financial institution's online, mobile or telephone banking facility. These methods aim to provide a seamless and secure transaction process for all Trend Micro products and services.
Trendmicro.com Return Policy?
Trend Micro provides an unconditional 30-day money back satisfaction guarantee for all their security products. Customers can return products within 30 days of purchase and receive a full refund of the purchase price, less any shipping and handling fees. The refund process may take up to six weeks. For online purchases, refunds can be requested via email or through the findmyorder.com platform, with the refund being processed within 5-7 business days. Retail purchases have a different return process based on location. In the USA, Canada, Australia, New Zealand, and Singapore, if the retail store does not accept the return, customers may return the product directly to Trend Micro within the 30-day period. Required details include a clear scanned copy of the receipt and product serial number. Refunds from retail purchases will be electronically transferred or credited to the customer's account within 4-6 weeks or 45 days, depending on the region. As for the shipping policy, physically shipped purchases that are in stock are processed immediately and may not be able to be cancelled prior to shipment. If an order cannot be cancelled, customers will be notified when the order is shipped. Downloadable products are fulfilled immediately and cannot be cancelled unless they are preorders. For shipped products that require a refund, customers must look up their order and then use the “Request a Return” option to submit their request.
What is Trend Micro's approach to threat intelligence?
Trend Micro's approach to threat intelligence is multifaceted, focusing on the power of data to enhance an organization's security posture and reduce risk. The company leverages cyber threat intelligence derived from experts who organize, analyze, and refine information about attacks. This intelligence is categorized into four types: strategic, tactical, operational, and technical threat. The benefits of this approach include comprehensive risk assessment, enabling organizations to develop a more informed understanding of their cyber risk landscape. It also promotes a proactive defense, allowing for anticipation and mitigation of potential threats before they result in a security incident. Additionally, it aids in the prioritization of resources, helping to identify the most likely and high-impact threats, which in turn allows for more effective allocation of security budgets. Trend Micro's Connected Threat Defense is a layered security approach that quickly protects, detects, and responds to new threats, leveraging central visibility and investigation capabilities across the entire IT infrastructure. The company's global threat research is powered by hundreds of threat researchers and insights from cybersecurity solutions, providing broad security and threat coverage. This research includes analysis of the cybercriminal underground and the use of AI and machine learning to deliver better results in threat detection and prevention. Trend Micro's threat intelligence is continuously updated with insights from millions of sensors and trillions of threat queries, ensuring protection against current and future threats.